POSTAGE AND PACKING

United Kingdom

For orders under £24 please add £2.95 for postage and packing. All orders of £24 and over are FREE POSTAGE AND PACKING. All UK orders are shipped with full insurance.

International

Minimum charge of £2.95. Postage and packing is calculated per order and is based on weight.

hejhog is not liable for any import duties that may be imposed at port of entry or by local authorities. It is up to the individual importing goods to ensure the items are permitted at port of entry by the relevant countries customs and hejhog cannot be held responsible for any customs confiscations or losses incurred as a result of any such restrictions.

Orders sent via standard Airmail are insured by hejhog up to £60 and this is the maximum compensation payable in the event of loss or damage. It is highly recommended to ship higher value orders via the insured option which covers to a value of £500. The responsibilty to insure to the correct value is at the discretion of the person ordering. hejhog cannot be held accountable for losses over the insured amount.

Shipping Prices

Shipping prices are displayed on the Shopping Cart page and are automatically calculated when selecting the destination country from the drop down menu or from your address book once logged in.

DELIVERY & AVAILABILITY

All orders placed before 2 pm for items that are in stock will normally be dispatched the same day once payment has cleared. hejhog aims to keep all items in stock, however, due to demand and manufacturing processes some items may be out of stock. In such circumstances you will be advised of a delivery time and hejhog will endeavour to dispatch goods as soon as possible, usually within 14 days. Deliveries to non-mainland UK and remote places may take longer. Deliveries may require a signature upon receipt.

OUR GUARANTEE

In the unlikely event that you need to return or exchange an item then simply contact us and return the goods within 14 days of receipt in the original packaging and in unused condition. All returns are at the expense of the customer unless prior arrangement has been agreed by ourselves. hejhog cannot except liability for returns until the parcel reaches us and strongly recommend that you use Recorded Delivery and obtain additional insurance for high value items. Claims for damaged goods must be made within 3 days of receipt. Refunds will only be given in the same method as payment.

This does not affect your statutory rights.