As part of our checks to prevent fraud hejhog uses an Address Verification process. To meet the requirements of this check the card holder must provide, in addition to the required card details, full address including postcode to which the payment card is registered and a daytime telephone number.
Goods, including back orders, will not be charged to your payment card until ready for dispatch.
Cheque
All cheques should be made payable to hejhog. Please write your cheque guarantee number, expiry date and guarantee value on the back of all cheques and on the order form where required. Cheques have to be banked even if items are out of stock. Goods will be dispatched once your cheque has cleared.
Postal Orders
All postal orders should be crossed and made payable to hejhog.
International
All orders will be charged in POUNDS STERLING. hejhog cannot be held responsible for varying exchange rates.
hejhog reserves the right to make further checks beyond the normal requirements and to refuse any payments that are suspicious. All goods remain the property of hejhog until payment clears.
Currency Converter
All orders are charged in POUNDS STERLING and exchange rates are determined at time of processing. This feature is to be used as a guide only.
DELIVERY & AVAILABILITY
All orders placed before 2 pm for items that are in stock will normally be dispatched the same day once payment has cleared. hejhog aims to keep all items in stock, however, due to demand and manufacturing processes some items may be out of stock. In such circumstances you will be advised of a delivery time and hejhog will endeavour to dispatch goods as soon as possible, usually within 14 days. Deliveries to non-mainland UK and remote places may take longer. Deliveries may require a signature upon receipt.
PRODUCT INFORMATION
Every effort has been made to ensure that the information on products is accurate, however hejhog cannot be held responsible for any errors that are made or changes to specifications by manufacturers. Due to the use of natural materials and dyes colours may vary to those shown. Please allow 5% shrinkage when washing (our sizing takes this into account). All measurements are approximate.
hejhog reserves the right to withdraw any product from sale without prior notice.
PERSONAL DATA
At hejhog we do not agree with the sharing of personal data. The information that you provide is treated with the strictest confidence and will not be shared with third party companies.
PRICING
All prices and delivery charges were correct at the time of publishing but are subject to change without prior notice. VAT at the current UK rate is included where applicable.
COUPON/PROMOIONAL CODES
Coupon or Promotional codes can be entered on the payments page during checkout. Only one code can be used per order. Products may be excluded from discounts. Coupon/Promotional codes cannot be used with any other offer. Products with existing offers or discounts are excluded from any discount. hejhog reserves the right to withdraw, at anytime, a Coupon/Promotional code without prior notice or reason.
OUR GUARANTEE
In the unlikely event that you need to return or exchange an item then simply contact us and return the goods within 14 days of receipt in the original packaging and in unused condition. All returns are at the expense of the customer unless prior arrangement has been agreed by ourselves. hejhog cannot except liability for returns until the parcel reaches us and strongly recommend that you use Recorded Delivery and obtain additional insurance for high value items. Claims for damaged goods must be made within 3 days of receipt. Refunds will only be given in the same method as payment.
Customer Testimonials
Sizing - Adult
Sizing - Baby/Child
Sizing - Shoes
Sizing - Volume
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